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Privacy Policy

1. INTRODUCTION

This document sets out the privacy policy of Custom Learning Solutions Pty Ltd (ABN 50 685 023 492) (referred to in this privacy policy as 'we', 'us', or 'our').

We take our privacy obligations seriously and we've created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website https://customls.com.au regularly to ensure that you are aware of our most current privacy policy.

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

  1. (a)name;
  2. (b)email address;
  3. (c)telephone number;
  4. (d)job title and other employment details including your employer's information;
  5. (e)your page view statistics, advertising data and standard web log information;
  6. (f)information about third parties; and
  7. (g)any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where:

  1. (a)you or your employer provides the information to us;
  2. (b)you contact us through our website;
  3. (c)you receive goods or services from us;
  4. (d)you or your employer create an account to use our platform;
  5. (e)you or your employer request our assistance to create an account for our platform, on your behalf;
  6. (f)you communicate with us via email, telephone, SMS, social applications or otherwise;
  7. (g)you interact with our website, social applications, services, content and advertising; and
  8. (h)you invest in our business or enquire as to a potential purchase in our business.

4. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

  1. (a)to provide goods, services or information to you;
  2. (b)for record keeping and administrative purposes;
  3. (c)to provide information about you to our contractors, employees, consultants or agents for the purpose of providing goods or services to you;
  4. (d)to improve and optimise our service offering and customer experience;
  5. (e)to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  6. (f)to communicate with you and send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
  7. (g)to consider an application of employment from you.

5. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

6. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

7. COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

8. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us at:

[email protected]

Our privacy policy was last updated on 7 May 2025.